Refund policy

Returns & Refunds

We hope you love your UK Dancewear order, but if you change your mind, you can request a return within 14 days of receiving your order.

Once you have notified us that you wish to return an item, you must send it back within 14 days.

To start a return, please open a return request via your order details page. Once your return has been accepted, we will provide instructions on how and where to send your parcel.

Return Condition

Returned items should be:

Unworn and unused, other than being tried on as you would in a shop
Returned with original tags and, where applicable, original packaging
Free from marks, makeup, deodorant, odours, pet hair or other signs of wear
Accompanied by proof of purchase

We may reduce a refund where an item has been handled beyond what is reasonably necessary to inspect or try it on and this has reduced its value.

Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by law. These include:

Personalised or custom-made items
Sealed goods which are not suitable for return for health protection or hygiene reasons once the seal has been broken

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet your legal rights.

If you're unsure whether an item can be returned, please contact us before sending it back.

Sale Items

Sale items can be returned in accordance with this policy. This does not affect your statutory rights.

Gift cards cannot normally be returned for a change-of-mind refund once used.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, incorrect or not as described so that we can resolve the issue.

Your statutory rights are not affected by this returns policy.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, colour or item, the quickest option is to return the original item and place a new order.

Return Postage

Customers are responsible for the cost of returning change-of-mind items unless otherwise stated.

If an item is faulty, damaged or has been sent incorrectly, please contact us before returning it so we can arrange an appropriate return.

We recommend using a tracked postal service for returns and retaining proof of postage.

Refunds

Once we have received and inspected your return, we will let you know when your refund has been processed.

Eligible refunds will be made to your original payment method. We will process refunds without undue delay and within the timescales required by law.

If you cancel your entire order under your statutory cancellation rights, any standard outbound delivery charge you paid will also be refunded. If you selected a more expensive delivery service, we are only required to refund up to the cost of our standard delivery service.

Your bank or card provider may take additional time to show the refund in your account.

International Returns

Customers ordering from outside the UK should request a return within 14 days of receiving their order. Return postage costs for change-of-mind returns are the customer's responsibility.

Any statutory consumer rights that apply in your country are not affected by this policy.